HOW TO REFER A CASE TO US
We recognise that there are many different reasons to refer a case and we are always happy to discuss a specific case prior to committing to a referral.
There are three ways to refer to us:
- Urgent appointments: call us and arrange the emergency referral directly with us. We aim to give you a definite answer about whether or not we can see the animal that day and we will try not to put you in a situation where you have to wait for us to get back to you.
- If you need to discuss a case or get an estimate, you can call us, or fax us the details using the referral form, indicating you wish us to call you back.
- If you do not need to speak to anyone and the referral is non urgent, fax us the details using the referral form and we will call you back to confirm the appointment.
Generally, for non-urgent appointments, we will contact the owners directly with the appointment details.
In many cases, it is not possible or in the patient’s best interests to perform all the necessary diagnostic tests and procedures in a single day. This will mean that your client’s pet may need to be hospitalised overnight or that they may need to return for specific procedures.
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